Abiola Odutola
If everything works according to the plans of The Workplace Centre Limited, TWPC, Nigerians’ perception of customer service delivery would soon change. The human resource and information technology consultancy firm is set to empower managers, supervisors and client interfacing executives from different sectors of the economy with tips on offering unparalleled quality of service on September 24, 2015 at the Oriental Hotel, Lagos.
The forum tagged: The Amazement Revolution Masterclass is designed to teach participants how to make strategic decisions to transform their organisations’ customer relationship management and to emotionally connect and add value to every interaction. Bola Adeniyi-Taiwo, co-founder and managing partner, TWPC, explained that the organisation is using the forum to promote the much needed amazement revolution in the nation’s customer service delivery.
The participants are expected to learn from the wealth of experience of world-known speakers who would anchor the event. Some of them are Shep Hyken, a customer service expert and award winning author of several books, including The Amazement Revolution;, and Benjamin Ola Akande, the 21st President of Westminster College, Missouri, U.S.A and immediate past Dean, George Herbert Walker School of Business and Technology, Webster University.
Adeniyi-Taiwo says: “If all business managers and chief executives in Nigeria heed the call for a consistent amazing customer service, more consumers of our goods and services within and outside the country would increase their demand for our products, which would in turn improve the unemployment situation in the country”. This, she noted, would help the nation transit to and gain global competitive advantage.
Founded in February 2013, TWPC is a skills development centre that provides employability and entrepreneurial skills development as well as human resources and ICT services to its clients.
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